Friday 10 August 2012

OsTicket (Ticketing software)



OS: RHEL 6.0
OSticket software version: 1.6.0 Stable

@ To install osTicket, your web server must have PHP 4.3 (or later) and MySQL 4.1 (or later) installed.@

Web server install:
Step 1 #  yum install httpd*
Step 2 # mv /etc/httpd/conf.d/welcome.conf /etc/httpd/conf.d/welcome.conf.dist
Step 3  # service httpd restart
     Mysql server install:
            Step 1 # yum install mysql*
Step 2 # service restart mysqld
Step 3 # mysqladmin –u root password “new-password”
Step 4 # mysql –u root –p
(Enter the mysql root password entered in Step 3)
Step 4 #  mysql> create database osticket
PHP install
Step 1 # yum install *php*
Step 2 # Enabled short_open_tag in  /etc/php.ini  (default is Off)
short_open_tag = On
Restart All services
Service mysqld restart
Service httpd restart

Osticket Installation
            Step 1 # copy the osticket_1.6.0.tar.gz  to server to /tmp
            Step 2 # cd /tmp
            Step 3 # tar xzvf osticket_1.6.0.tar
            Step 4 # cd /var/www/html/
            Step 5 # mkdir osticket
            Step 6 # cp /tmp/osticket_1.6.0/osticket_1.6.0/upload/* osticket/
            Step 7 # Browse the below path and do the steps as instructed
http://localhost/osticket/setup/
           
            database          : osticket
            user                  : root
            password         : root password provided in Step 3


Troubleshoot Guide

Problem:
            If web page not moving to next step after changes made in configuration files.
Solution:
            Restart the httpd service

Addition info’s
# mv /osticket/include/ost-config.sample.php ost-config.php
 #chmod 777 /osticket/include/ost-config.php
Service httpd restart
Delete the /osticket/setup directory
Change permission as chmod 644 /osticket/include/ost-config.php
To add CC & BCC Refer follow


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