OS:
RHEL 6.0
OSticket
software version: 1.6.0 Stable
@ To install osTicket, your web server
must have PHP 4.3 (or later) and MySQL 4.1 (or later) installed.@
Web
server install:
Step 1 # yum install httpd*
Step 2 # mv /etc/httpd/conf.d/welcome.conf
/etc/httpd/conf.d/welcome.conf.dist
Step 3
# service httpd restart
Mysql server install:
Step 1 # yum
install mysql*
Step 2 # service restart mysqld
Step 3 # mysqladmin –u root password
“new-password”
Step 4 # mysql –u root –p
(Enter the mysql root password entered
in Step 3)
Step 4 # mysql> create database osticket
PHP install
Step 1 # yum install *php*
Step 2 # Enabled short_open_tag in /etc/php.ini (default is Off)
short_open_tag = On
Restart All services
Service mysqld restart
Service httpd restart
Osticket Installation
Step 1 # copy
the osticket_1.6.0.tar.gz to server to
/tmp
Step 2 # cd
/tmp
Step 3 # tar
xzvf osticket_1.6.0.tar
Step 4 # cd
/var/www/html/
Step 5 # mkdir
osticket
Step 6 # cp
/tmp/osticket_1.6.0/osticket_1.6.0/upload/* osticket/
Step 7 # Browse
the below path and do the steps as instructed
http://localhost/osticket/setup/
database : osticket
user : root
password : root password provided in Step 3
Troubleshoot Guide
Problem:
If web page not
moving to next step after changes made in configuration files.
Solution:
Restart the
httpd service
Addition info’s
# mv
/osticket/include/ost-config.sample.php ost-config.php
#chmod 777 /osticket/include/ost-config.php
Service httpd restart
Delete the /osticket/setup directory
Change permission as chmod 644
/osticket/include/ost-config.php
To add CC & BCC Refer follow
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